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Crisis support in Kingston

If you are an existing patient of the South West London & St George’s Mental Health Trust’s services and your condition deteriorates, contact:

  • your care co-ordinator (during office hours)
  • Mental Health Support Line on 0800 028 8000 (5 pm – 9 am Monday to Friday, 24 hours Saturday and Sunday).

Go to Kingston A&E

You may experience a long wait but you might be able to ask your GP or another professional to refer you, see link below:

Kingston Hospital

Recovery Cafe’s/ Hubs

Richmond Borough Mind Journey Recovery Hub

Great news for Richmond and Kingston residents – from late December 2019/ early 2020, Richmond Borough Mind will be running the Journey Recovery Cafe. Supporting people who are experiencing mental health issues, the service will help to deescalate problems, provide support and help people to manage their mental health issues.

For details such as venues and opening times, visit our page on the Journey Recovery Hub here, or you can visit Richmond Borough Mind’s website here.

Hestia Recovery Cafe

Located a short walk from Tooting Broadway tube station, the Recovery Café supports people to reduce their immediate crisis and anxiety. Our staff and volunteers will support you to create a safety plan, drawing on strengths, resilience and coping mechanisms to reduce the need to use crisis services in the future.

There is no need for an appointment, just turn up and you’ll be met by a listening ear and benefit from companionship and engaging in therapeutic support.

Opening hours: 6 pm to 11 pm Monday – Friday and 12 pm to 11 pm on Saturday, Sunday and bank holidays.

966 Garratt Lane, Tooting, SW17 0ND | [email protected] | 07794 394 920

Sunshine Cafe

The Sunshine Recovery Café is open to adult residents of South West London (18+) who perceive themselves or are at risk of moving into mental health crisis. It offers a constructive and non-clinical alternative to A&E or admission to hospital.

The café offers a welcoming, safe, friendly and non-stigmatising environment.  Our members of staff support customers to help them discuss the nature of their crisis, identify the triggers to it, and to help them identify strengths and coping skills they might use to reduce their distress in order to successfully manage their own situations in the future.

The café is based within EngageMerton (which is run by CDARS) premises:

296a Kingston Road, London, SW20 8LX, tel: 07908 436 617 

Buses 163, 164, 152, K5, opposite Wimbledon Chase Main Line Station 

The café is open every day of the year, Monday to Friday: 6 pm to 11 pm and weekends and bank holidays: 12 pm to 11 pm.

Other help/ support/ information lines

Mind in Kingston (office hours only) 020 8255 3939 9:30am-4:30pm Monday to Friday

Saneline      0845 767 8000  www.sane.org.uk       6pm -11pm

Samaritans 020 8399 6676       www.samaritans.org./branches/kingston-samaritans           24hours

Other useful organisations


Addiction Support and Care Agency (ASCA) – confidential support services for people experiencing drug and alcohol issues in Kingston and Richmond. Tel: 020 8339 9899 Web: www.addictionsupport.co.uk/

Alcoholics Anonymous (AA) – Tel: 0845 769 7555 Web: www.alcoholics-anonymous.org.uk/

Al Anon (support for family and friends of people with alcohol issues) – Helpline – 0800 0086 811 Web: www.al-anonuk.org.uk/

Rehab4Addiction – A resource for alcohol rehab and treatment during the COVID-19 pandemic. Helpline: 0800 140 4690 Web: https://www.rehab4addiction.co.uk/alcohol-withdrawal-symptoms


Addiction Support and Care Agency (ASCA) – confidential support services for people experiencing drug and alcohol issues in Kingston and Richmond. Tel: 020 8339 9899 Web: www.addictionsupport.co.uk/ 

Talk to Frank – honest information about drugs. Tel: 0300 1236600  Web: www.talktofrank.com/

NHS Drug Addiction – Getting help. Web: www.nhs.uk/live-well/healthy-body/drug-addiction-getting-help/


Kingston Bereavement Service – Tel: 020 8547 1552  Webwww.kingstonbereavementservice.org.uk/

Cruse Bereavement helpline – 0808 808 1677 Web: https://www.cruse.org.uk/


NHS Generalised Anxiety Disorder Support – Web: www.nhs.uk/conditions/generalised-anxiety-disorder/self-help/

Mind Anxiety and Panic Attacks information:  


Rape and sexual abuse

National Rape Crisis Helpline – 0808 802 9999 (open every day) Web: http://www.rasasc.org.uk/helpline/

Rape Crisis England & Wales – Web: https://rapecrisis.org.uk/


Cancer back up practical advice and support for cancer patients, their families and carers – 0808 800 1234

Eating disorders

Beat helpline – 0845 634 1414

Personal safety

Suzie Lamplugh Trust – www.suzylamplugh.org


Care Confidential – 0800 028 2228

Gay and Lesbian Counselling

Pace helpline – 0808 1807 223

London’s leading charity promoting the mental health and emotional wellbeing of the lesbian, gay, bisexual and transgender community

Safra Project – [email protected]

A resource project working on issues relating to lesbian, bisexual and/or transgender women who identify as Muslim religiously and/or culturally (Muslim LBT women)

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