Crisis support in Kingston

If you are an existing patient of the South West London & St George’s Mental Health Trust’s services and your condition deteriorates, contact your care co-ordinator (during office hours)


Urgent Help – Website ( – mental health support in a crisis


Mental Health Support Line 0800 028 8000

(5 pm – 9 am Monday to Friday, 24 hours Saturday and Sunday).

For residents of Kingston, Merton, Richmond, Sutton and Wandsworth


Samaritans 020 8399 6676    24hours

Kingston Hospital 

You can go to Kingston A& E (address below) but you may experience a long wait. You might be able to ask your GP or another professional to refer you. 

Kingston Hospital
Galsworthy Road
Kingston upon Thames
020 8546 7711

You can call NHS 111 to avoid long waiting times and book an appointment.

If you urgently need help, you can call an ambulance on 999 or 112

Journey Recovery Hubs (Crisis Cafes)

Richmond Mind Journey Recovery Hub

Richmond Mind runs the Journey Recovery Cafe which supports people from Kingston and Richmond who are experiencing a mental health crisis, or who may be at risk of a mental health crisis. This service will help to de-escalate problems, provide support and help people to manage their mental health issues.

There are two hubs, one in Twickenham and one in Surbiton.

For details such as venues and opening times, visit Richmond Mind’s webpage on the Journey Recovery Hub here.


Hestia Recovery Cafe

Located a short walk from Tooting Broadway tube station, the Recovery Café supports people to reduce their immediate crisis and anxiety. Our staff and volunteers will support you in creating a safety plan, drawing on strengths, resilience and coping mechanisms to reduce the need to use crisis services in the future.

There is no need for an appointment, just turn up and you’ll be met by a listening ear and benefit from companionship and engaging in therapeutic support.

Opening hours: 6 pm to 11 pm Monday – Friday and 12 pm to 11 pm on Saturday, Sunday and bank holidays.

966 Garratt Lane, Tooting, SW17 0ND | [email protected] | 07794 394 920

Sunshine Cafe

The Sunshine Recovery Café is open to adult residents of South West London (18+) who perceive themselves or are at risk of moving into a mental health crisis. It offers a constructive and non-clinical alternative to A&E or admission to hospital.

The café offers a welcoming, safe, friendly and non-stigmatising environment.  Our members of staff support customers to help them discuss the nature of their crisis, identify the triggers to it, and to help them identify strengths and coping skills they might use to reduce their distress in order to successfully manage their own situations in the future.

The café is based within EngageMerton (which is run by CDARS) premises:

296a Kingston Road, London, SW20 8LX, tel: 07908 436 617 

Buses 163, 164, 152, K5, opposite Wimbledon Chase Main Line Station 

The café is open every day of the year, Monday to Friday: 6 pm to 11 pm and weekends and bank holidays: 12 pm to 11 pm.


Other help/ support/ information lines


Mind in Kingston (office hours only) 020 8255 3939 9:30am-4:30pm Monday to Friday

Saneline      0845 767 8000       6pm -11pm

Samaritans 020 8399 6676           24hours


Other useful organisations


Addiction Support and Care Agency (ASCA) – confidential support services for people experiencing drug and alcohol issues in Kingston and Richmond. Tel: 020 8339 9899 Web:

Alcoholics Anonymous (AA) – Tel: 0845 769 7555 Web:

Al Anon (support for family and friends of people with alcohol issues) – Helpline – 0800 0086 811 Web:

Rehab4Addiction – A resource for alcohol rehab and treatment during the COVID-19 pandemic. Helpline: 0800 140 4690 Web:


Addiction Support and Care Agency (ASCA) – confidential support services for people experiencing drug and alcohol issues in Kingston and Richmond. Tel: 020 8339 9899 Web: 

Talk to Frank – honest information about drugs. Tel: 0300 1236600  Web:

NHS Drug Addiction – Getting help. Web:


Kingston Bereavement Service – Tel: 020 8547 1552

Cruse Bereavement helpline – 0808 808 1677 Web:


NHS Generalised Anxiety Disorder Support – Web:

Mind Anxiety and Panic Attacks information:

Rape and sexual abuse

National Rape Crisis Helpline – 0808 802 9999 (open every day) Web:

Rape Crisis England & Wales – Web:


Cancer back up practical advice and support for cancer patients, their families and carers – 0808 800 1234

Eating disorders

Beat helpline – 0845 634 1414

Personal safety

Suzie Lamplugh Trust –


Care Confidential – 0800 028 2228

Gay and Lesbian Counselling

Pace helpline – 0808 1807 223

London’s leading charity promoting the mental health and emotional wellbeing of the lesbian, gay, bisexual and transgender community

Safra Project – [email protected]

A resource project working on issues relating to lesbian, bisexual and/or transgender women who identify as Muslim religiously and/or culturally (Muslim LBT women)

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